Legal Information
Aurea Futura LTD — Corporate & Legal Centre
1. Company Information
| Company name | Aurea Futura LTD |
| Company number | 11132111 |
| Registered in | England and Wales |
| Registered office | 18 Spencer Road, London SW20 0QP, United Kingdom |
| VAT registration | Not VAT registered |
| hello@mytourplatform.com | |
| Website | mytourplatform.com |
Aurea Futura LTD is a company incorporated in England and Wales and can be verified on the Companies House register.
2. Legal Documents
The following legal documents govern your use of My Tour Platform and your relationship with Aurea Futura LTD:
| Document | Description |
|---|---|
| Terms & Conditions | The rules governing use of the Service, including acceptable use, liability, payments, and account management. |
| Privacy Policy | How we collect, use, store, share, and protect your personal data, in compliance with UK GDPR. |
| Privacy & Cookie Policy | Details on the cookies used by the Service and how to manage them. |
| Membership Agreement | Terms specific to paid billing options (Season Pass and Tour Credits), including payment, cancellation, and refund policies. |
| Accessibility Statement | Our commitment to making the Service accessible to all users, aligned with WCAG 2.1 Level AA. |
| Modern Slavery Statement | Our statement under the UK Modern Slavery Act 2015 regarding our policies and supply chain. |
3. Intellectual Property
Copyright
© 2026 Aurea Futura LTD. All rights reserved.
All content on My Tour Platform, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of Aurea Futura LTD or its content suppliers and is protected by United Kingdom and international copyright laws.
The compilation of all content on the Service is the exclusive property of Aurea Futura LTD and is protected by UK and international copyright laws.
Trademarks
"My Tour Platform," the My Tour Platform logo, and all related product names, feature names, and slogans are trademarks or service marks of Aurea Futura LTD. They may not be used in connection with any product or service that is not provided by Aurea Futura LTD, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Aurea Futura LTD.
All other trademarks, service marks, and trade names referenced on the Service are the property of their respective owners.
Permitted Use
You may view, download, and print pages from the Service for your own personal, non-commercial use, provided you do not modify the content and you retain all copyright, trademark, and other proprietary notices. Any other use of materials on the Service, including reproduction, modification, distribution, republication, or display, requires the prior written consent of Aurea Futura LTD.
4. Regulatory Information
- Data Protection: We comply with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR) where applicable, and the Data Protection Act 2018. We implement the principle of data minimisation by design: our administration dashboard displays only aggregate, anonymous statistics and does not expose any personal data belonging to Tour Directors, travellers, or tour companies. The relevant supervisory authority is the Information Commissioner's Office (ICO).
- Consumer Rights: We comply with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and all other applicable UK consumer protection legislation.
- Electronic Commerce: We comply with the Electronic Commerce (EC Directive) Regulations 2002, including the obligation to provide clear company information, pricing, and contractual terms.
- Equality: We are committed to equal opportunities and comply with the Equality Act 2010, including in relation to accessibility of our digital services.
5. Disclaimer
The information provided on My Tour Platform is intended for general informational and tour management purposes only. While we endeavour to ensure accuracy, we make no representations or warranties, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the Service or the information, products, services, or related graphics contained on the Service.
Any reliance you place on information provided by the Service is strictly at your own risk. In no event will we be liable for any loss or damage, including without limitation indirect or consequential loss or damage, arising from the use of the Service.
6. Third-Party Content and Links
The Service may contain links to external websites or integrate with third-party services (including Revolut, OpenAI, Anthropic, and OpenWeatherMap). These links and integrations are provided for your convenience and do not signify endorsement by Aurea Futura LTD.
We have no control over the content, privacy policies, or practices of third-party websites or services, and we accept no responsibility or liability for them. We encourage you to read the terms and privacy policies of any third-party service you interact with through our Platform.
7. User-Generated Content
Tour Directors and other users are solely responsible for the content they upload, enter, or generate through the Service. Aurea Futura LTD does not monitor, endorse, or take responsibility for user-generated content. We reserve the right to remove any content that violates our Terms & Conditions or applicable law.
8. Making a Legal Request
If you wish to make a formal legal request, report a potential infringement of your intellectual property rights, or raise a legal concern regarding the Service, please contact us in writing at:
Legal Department
Aurea Futura LTD
18 Spencer Road, London SW20 0QP, United Kingdom
Or by email: hello@mytourplatform.com with the subject line "Legal Request".
Please include the following information:
- Your full name and contact details.
- A detailed description of your concern or request.
- Any relevant documentation or evidence supporting your claim.
- A statement that the information you have provided is accurate.
We will acknowledge receipt of your request within 5 business days and provide a substantive response within 30 business days.
9. Complaints Procedure
If you have a complaint about the Service, we want to hear from you. Please follow these steps:
- Contact us at hello@mytourplatform.com with a clear description of your complaint.
- We will acknowledge your complaint within 5 business days.
- We will investigate and provide a response within 14 business days.
- If you are not satisfied with our response, you may request an escalation to a senior member of the team.
- If the matter remains unresolved, you may contact the relevant regulatory body (see Section 4 above) or seek independent legal advice.
10. Contact
Aurea Futura LTD
Company No. 11132111
18 Spencer Road, London SW20 0QP, United Kingdom
hello@mytourplatform.com