Membership Agreement

Last updated: 17 March 2026

This Membership Agreement governs the billing relationship between you (the "Subscriber" or "Tour Director") and Aurea Futura LTD ("we," "us," "our") for access to My Tour Platform. This Agreement supplements and forms part of our Terms & Conditions. By purchasing credits or a pass, you agree to be bound by the terms set out below.

1. Pricing Options

My Tour Platform offers two flexible pricing options. Both options unlock all platform features with no limits on capability:

Pay-Per-Tour Credits

  • Credits can be purchased individually or in multi-packs (e.g., 5-pack).
  • 1 Credit is consumed when creating or cloning a new live tour.
  • Credits never expire.
  • AI text generation actions are capped at 50 per tour to prevent abuse. If you reach this limit, you must purchase a one-off "AI Boost" to continue using AI features for that specific tour.

Season Pass (£150/year)

  • Purchased once for a fixed 12-month term. It does not renew automatically.
  • Provides unlimited tour creations with no credit deductions.
  • Includes unlimited AI text generation (subject to fair use).

Feature availability within the platform may be updated from time to time. We will provide reasonable notice of any material changes.

2. Administrator-Controlled Features

Certain features are not tied to billing limits and are instead enabled or disabled by a platform administrator on a per-Tour Director basis:

  • Supplier Book — Access to the shared supplier directory. Enabled at the sole discretion of the platform administrator for privacy and operational reasons.
  • E-Vouchers — Access to electronic voucher generation. Requires administrator approval and is limited to tours operated by approved tour companies.

These administrator-controlled features are provided at no additional charge and may be granted or revoked at any time by the platform administrator without prior notice.

3. Eligibility

  • You must be a registered Tour Director on My Tour Platform to make a purchase.
  • You must be at least 18 years of age.
  • You must have a valid payment method to process payments via Revolut.
  • By purchasing, you represent and warrant that all information you provide is accurate and that you are authorised to use the chosen payment method.

4. Making a Purchase

Tour Credits, Season Passes, and AI Boosts are managed from the My Plan page in your Tour Director dashboard. Online checkout is temporarily unavailable; contact support before making a payment. Access is activated only after the payment has been checked.

5. Billing Cycle

  • Tour Credits and AI Boosts are one-off purchases that do not renew.
  • The Season Pass is a one-off annual purchase via Revolut and remains active for 12 months.
  • A Season Pass must be purchased again when its term ends; it does not renew or charge automatically.
  • All prices are stated in British Pounds Sterling (GBP).
  • Aurea Futura LTD is not VAT registered. No VAT is applied to purchases.

6. Payment Confirmation

A paid option is activated only after its payment has been confirmed:

  • If a payment cannot be confirmed, no Season Pass, Tour Credit, or AI Boost is added automatically.
  • If money has left your account but access is missing, contact support so the payment can be reconciled safely.
  • Until confirmation is complete, tour creation continues under your existing pass or credit balance.

7. Refund Policy

You may request a full refund within 30 minutes of your initial Season Pass payment. Contact hello@mytourplatform.com within this window so the payment and refund request can be checked. After the 30-minute window has passed, all payments for Season Passes, Tour Credits, and AI Boosts are non-refundable, subject to your statutory rights.

  • A Season Pass remains active until the end of its fixed 12-month term.
  • No partial or pro-rated refunds will be issued for unused portions of that term or unused Tour Credits.

8. Expiry and Renewal

A Season Pass does not renew automatically, so there is no future charge to cancel. Because Tour Credits are one-off purchases, they do not renew and they never expire.

  • You may purchase another Season Pass when the current 12-month term ends.
  • If a legacy recurring subscription appears on your account, use the Subscription page or contact hello@mytourplatform.com for help cancelling it.

After a Season Pass expires, you must rely on Tour Credits or a new Season Pass to create tours.

9. Price Changes

We reserve the right to change prices for future Season Pass, Tour Credit, and AI Boost purchases:

  • We will provide at least 30 days' written notice before a price change takes effect.
  • A price change does not alter a Season Pass term or credits you have already purchased.

10. Membership Suspension

We may suspend your Season Pass in the following circumstances:

  • A payment is reversed, disputed, or found to be unauthorised.
  • Violation of our Terms & Conditions.
  • Suspected fraudulent or unauthorised activity on your account.
  • Misuse of platform features or resources.

Where possible, we will notify you of the reason for suspension and provide an opportunity to resolve the issue before permanent action is taken.

11. Account Deletion and Data

If you delete your account or request account deletion:

  • Access provided by any active Season Pass will end with the deleted account.
  • No refund will be issued for the remaining period of your Season Pass or unused Tour Credits.
  • Your personal data will be handled in accordance with our Privacy Policy, including applicable data retention periods.
  • Anonymised tour data may be retained for statistical and service improvement purposes.

12. Relationship to Terms and Conditions

This Membership Agreement forms part of, and should be read together with, our Terms & Conditions. In the event of any conflict between this Membership Agreement and the Terms and Conditions, the Terms and Conditions shall prevail unless this Agreement expressly states otherwise.

13. Governing Law

This Membership Agreement is governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, subject to your statutory rights as a consumer.

14. Contact

If you have any questions about this Membership Agreement, your Season Pass, Tour Credits, or billing, please contact us:

Aurea Futura LTD
Company No. 11132111
18 Spencer Road, London SW20 0QP, United Kingdom
hello@mytourplatform.com