Membership Agreement

Last updated: 6 October 2026

This Membership Agreement governs the billing relationship between you (the "Subscriber" or "Tour Director") and Aurea Futura LTD ("we," "us," "our") for access to My Tour Platform. This Agreement supplements and forms part of our Terms & Conditions. By buying a licence, credits or a pass, you agree to be bound by the terms set out below.

1. Licences and Prices

My Tour Platform offers four licences. Every licence unlocks all platform features. These prices apply from 9 November 2026. Your first tour is free.

Per-tour licence (£35 a tour that runs)

  • You buy per-tour credits. 1 credit is used when you create or copy a live tour.
  • Credits never expire.
  • A tour runs when its first day has passed and at least one guest has signed in to MyTour for it. It counts once, however many days it lasts. Templates, practice tours and tours cancelled before they start never count.
  • A credit is used when you create a tour. If the tour does not run, we return the credit on request.

TD seat (£390 a year per tour director)

  • Bought once for a fixed 12-month term. It does not renew automatically.
  • Unlimited tour creations with no credit deductions.
  • White-label branding (your logo, colours and app name on the guest app) is switched on after we verify your brand.
  • Founding pilot: £290 for the first 12 months of a TD seat for founding pilot operators, then £390.

Operator licence and Enterprise licence

  • Operator licence: from £3,000 a year for up to 100 tours, £6,500 a year for up to 300 tours, and above that by agreement.
  • Enterprise licence: from £30,000 a year including 100 TD seats; extra seats £250 a year each; one-off onboarding £5,000.
  • Operator and Enterprise licences are set out in a written order with the tour company: price, seats or tour volume, term, data processing agreement and support terms. Dedicated hosting and an uptime service level are not part of any licence unless the order says so.

AI text tools

  • AI text tools allow 50 actions per tour on every licence (fair use). We can raise this for your account.

Feature availability within the platform may be updated from time to time. We will provide reasonable notice of any material changes.

2. Administrator-Controlled Features

Certain features are not tied to billing limits and are instead enabled or disabled by a platform administrator on a per-Tour Director basis:

  • Supplier Book — Access to the shared supplier directory. Enabled at the sole discretion of the platform administrator for privacy and operational reasons.
  • E-Vouchers — Access to electronic voucher generation. Requires administrator approval and is limited to tours operated by approved tour companies.

These administrator-controlled features are provided at no additional charge and may be granted or revoked at any time by the platform administrator without prior notice.

3. Eligibility

  • You must be a registered Tour Director on My Tour Platform to make a purchase.
  • You must be at least 18 years of age.
  • You must pay with a payment method we agree with you while online checkout is unavailable.
  • By purchasing, you represent and warrant that all information you provide is accurate and that you are authorised to use the chosen payment method.

4. Making a Purchase

Per-tour credits and TD seats (or Season Passes) are managed from the My Plan page in your Tour Director dashboard. Online checkout is temporarily unavailable; contact support before making a payment. Access is activated only after the payment has been checked.

5. Billing Cycle

  • Per-tour credits are one-off purchases that do not renew.
  • A TD seat (or Season Pass) is a one-off annual purchase and remains active for 12 months.
  • A TD seat (or Season Pass) must be bought again when its term ends; it does not renew or charge automatically.
  • Operator and Enterprise licences are billed as their written order says.
  • All prices are stated in British Pounds Sterling (GBP).
  • Aurea Futura LTD is not VAT registered. No VAT is applied to purchases.

6. Payment Confirmation

A paid option is activated only after its payment has been confirmed:

  • If a payment cannot be confirmed, no TD seat (or Season Pass) or per-tour credit is added automatically.
  • If money has left your account but access is missing, contact support so the payment can be reconciled safely.
  • Until confirmation is complete, tour creation continues under your existing pass or credit balance.

7. Refund Policy

You may request a full refund within 30 minutes of your initial TD seat (or Season Pass) payment. Contact hello@mytourplatform.com within this window so the payment and refund request can be checked. After the 30-minute window has passed, all payments for TD seats (or Season Passes) and per-tour credits are non-refundable, except a credit returned for a tour that did not run (section 1), subject to your statutory rights.

  • A TD seat (or Season Pass) remains active until the end of its fixed 12-month term.
  • No partial or pro-rated refunds will be issued for unused portions of that term or unused per-tour credits.

8. Expiry and Renewal

A TD seat (or Season Pass) does not renew automatically, so there is no future charge to cancel. Because per-tour credits are one-off purchases, they do not renew and they never expire.

  • You may buy a TD seat or another licence when the current 12-month term ends.
  • If a legacy recurring subscription appears on your account, use the My Plan page or contact hello@mytourplatform.com for help cancelling it.

After a TD seat (or Season Pass) ends, you need per-tour credits or a new licence to create tours.

9. Price Changes

We reserve the right to change prices for future licence and credit purchases:

  • We will provide at least 30 days' written notice before a price change takes effect.
  • A price change does not alter a TD seat (or Season Pass) term or credits you have already purchased.
  • A Season Pass or tour credits bought before 9 November 2026 keep their price and terms until the pass ends or the credits are used. Credits never expire.

10. Membership Suspension

We may suspend your TD seat (or Season Pass) or other licence in the following circumstances:

  • A payment is reversed, disputed, or found to be unauthorised.
  • Violation of our Terms & Conditions.
  • Suspected fraudulent or unauthorised activity on your account.
  • Misuse of platform features or resources.

Where possible, we will notify you of the reason for suspension and provide an opportunity to resolve the issue before permanent action is taken.

11. Account Deletion and Data

If you delete your account or request account deletion:

  • Access provided by any active TD seat (or Season Pass) will end with the deleted account.
  • No refund will be issued for the remaining period of your TD seat (or Season Pass) or unused per-tour credits.
  • Your personal data will be handled in accordance with our Privacy Policy, including applicable data retention periods.
  • Anonymised tour data may be retained for statistical and service improvement purposes.

12. Relationship to Terms and Conditions

This Membership Agreement forms part of, and should be read together with, our Terms & Conditions. In the event of any conflict between this Membership Agreement and the Terms and Conditions, the Terms and Conditions shall prevail unless this Agreement expressly states otherwise.

13. Governing Law

This Membership Agreement is governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, subject to your statutory rights as a consumer.

14. Contact

If you have any questions about this Membership Agreement, your licence, TD seat (or Season Pass), per-tour credits, or billing, please contact us:

Aurea Futura LTD
Company No. 11132111
18 Spencer Road, London SW20 0QP, United Kingdom
hello@mytourplatform.com